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"I'm
tired of the kids running me to the store for a new video. No more
running for me!" ~~ |
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Great Service Great Value No Late Fees Unlimited Rentals No Time Limits Fun! |
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Why rent from DV Dango?
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The Best Movies
Delivered to Your Mailbox! |
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MEMBERSHIP
Can
I rent a movie without becoming a member?
How
do I join DVDango Online?
How
old do I have to be to join?
How
about cancellation? Can I cancel at any time?
How
do I become a DVDango Online member after my free trial ends?
How
do I choose a rental program?
How
do I pay for joining?
What
day of the month will I get billed?
SECURITY
How
safe is my credit/debit card?
Why
do I have to give you my email address?
Do
you sell my personal information?
If
it's a free trial why do I have to enter a credit/debit card number?
I
only wanted a free trial. Why have I been billed?
AVAILABILITY & CHOICES
Tell
me more about NO LATE FEES
What's
a Double Feature?
Who
pays the postage?
Do
you ship to my country?
How
do I choose the movies that I want?
What
about availability of movies?
How
long does it take to receive my selections?
It
has been 6 days and still no delivery. What's going on?
How
do I Set an Age Limit / Parental controls on my account?
LOST & DAMAGED
What
happens if a DVD is lost in the mail?
I
returned a DVD but according to my queue history, DVDango Online
hasn't received it.
I've
lost a DVD disc. What do I do?
I
have damaged a DVD. What do I do?
I
returned my personal disc. What should I do?
I
lost my return mailer. How do I send the rentals back?
I
returned my rentals but forgot to put them in their rental sleeves?
The
disc I received is defective. What should I do?
The
disc I rented won't play.
SHOPPING ISSUES
Why
am I having trouble logging in?
I've
forgotten my password.
How
do I change my e-mail address or credit/debit card details?
My
membership was suspended due to a problem with my credit/debit card.
How can I restart my membership?
OTHER
How
can I suggest a new DVD title for you to carry?
Can
I purchase your used DVDs?
Does
DVDango buy used DVDs?
Why
are some titles not available on DVD?
Why
should I rate and review movies?
The
status of a DVD in my queue history is "Coming Soon". What
does this mean?
Why
did the release date of a certain DVD change?
If
I tell a friend about DVDango Online, do I get anything in return?
Q:
Can I rent a movie without becoming a member?
DVD
rentals through this website are only available to DVDango Online members.
Q:
How old do I have to be to join?
Members
must be at least 18 years of age. We validate member's age by
credit/debit card registration.
Q:
How do I join DVDango Online?
To
Join you must click on the Join Now
link on our home page. Please follow the directions thereafter. Once
you join and register your e-mail, password, and credit/debit card
you may start adding DVDs to your rental list. You may update your
account by logging in to the site and clicking "update
account" button.
Q:
How about cancellation? Can I cancel at any time?
Yes,
if you decide you want to cancel your membership, you can cancel at
any time by clicking here. There's also a Cancel button on the "Join
Now" page. If you cancel your
subscription, you must immediately return all outstanding rentals or
you will be billed for them.
Q:
How do I become a DVDango Online member after my free trial ends?
You
will become a DVDango Online member automatically at the end of the
free trial period. Note: free trial periods may not apply
to all members. They are a marketing tool, and may be
discontinued at any time.
Q:
How do I choose a rental program?
DVDango
Online offers a convenient monthly rental programs Under this
program you can keep the DVD's for any length of time and there are
no late fees. The faster you return the movies the more DVD's you can
get in any given month, no limits.
3
DVDs out at the same time for $19.95/month
Q:
How do I pay for joining?
DVDango
Online uses PayPal to accept the following credit cards: Visa,
Mastercard, American Express & Discover. PayPal also offers
several other payment options. You don't have to be a PayPal
member to pay using PayPal services. We use 128-bit encryption
through a secure server to process all transactions. We do not accept
any other method of payment. You must be at least 18 years of age to
become a member.
Q:
What day of the month will I get billed?
The
same day of the month that you become a full DVDango Online member.
For example, if you subscribe on the 10th, with a 14 day free trial
period, you will be billed on the 24th, and then the 20th of each
month thereafter. Note: trial periods come and go
depending on marketing plans and subscription specials and may not
apply to your subscription.
Q:
How
safe is my credit/debit card?
PayPal
uses state of the art 128-bit encryption to make sure ALL of the
information we receive is completely safe during sign-up. This
ensures that none of your personal information can be read by any
third party while it is being transferred. If you still are
uncomfortable please contact PayPal
to discuss their security provisions.
Q:
Why do I have to give you my email address?
We
use email to keep you informed about your membership: we tell you
when we've shipped your DVDs, let you know about billing issues and
any other information that relates to your membership. It's an
important way to ensure swift communication and smooth functioning of
your account. Rest assured that we won't sell, rent or otherwise
disclose your email address to third parties. We also use your
email address as your user login.
Q:
Do you sell my personal information?
We
will never sell your personal information or share it with any 3rd
party without your express permission to do so.
Q:
If it's a free trial why do I have to enter a credit/debit card number?
We
need to verify your identity and to make sure that you are over 18
years of age. Your credit/debit card won't be charged during your
free trial, and will never be charged if you cancel your membership
and return all rented DVDs before your free trial ends.
Q:
I only wanted a free trial. Why have I been billed?
If
you cancel your membership and return all rented DVDs before the end
of the free trial period you will not be charged. If you have not
cancelled when your free trial ends, you automatically become a
DVDango Online member. But remember, you can cancel your membership
at any time both before and after the free trial period ends. If you
think you have been billed in error, please contact Customer Support.
Q:
Tell me more about NO LATE FEES
DVDango
Online allows you to keep your rentals as long as you like.
Remember, there are NO due dates and NO late fees. When you do return
your rentals please slip them into their rental sleeve and insert the
rental into the pre-paid mailer. Then just drop into any mailbox and
you're done. We will ship your next selection(s) the same day we
receive your returns.
Q:
How do I choose the movies that I want?
After
joining you may select DVDs by studio, category, or title. Once you
find an item you would like to rent click the "RENT" button
to add it to your rental list queue. You may add as many items as you
like. You'll always want to keep your list full (we recommend 10-15
DVDs) so we can quickly ship your next available pick. We will keep
shipping DVDs until you have reached your maximum allowed according
to your rental plan.
Q:
What about availability of movies?
When
a title you want is out on rental you can and should still place the
title on your rental list. We stock multiple quantities of our titles
and should have the item back in stock shortly. If you are having
difficulty renting a particular title please notify customer service
and we will take care of the problem immediately. Also if there is a
title you want to rent but it is not listed on the site please notify
customer service.
Q:
How long does it take to receive my selections?
This
depends on the stock availability of the DVD. We take great pride in
our huge stock of films. Most rentals are sent out the same day. (We
actually ship out twice a day.) The average time it takes for you to
receive your DVD's is 1-5 days. If you live in the Portland, Oregon
Metro Area it will take 1-2 days.
Q:
It has been 6 days and still no delivery. What's going on?
If
you ordered a rental or returned a disc and it has been 6 full
business days and you have not received your rental or confirmation
of your return then please contact customer service so we can amend
the situation.
Q:
I returned my personal disc. What should I do?
If
you returned your own personal disc accidentally, you should notify
DVDango Online customer service immediately. Please include all
details (title of DVD, date shipped back, your name & tel. #). We
will return your personal DVD along with a return envelope for the
rental disc.
Q:
I lost my return mailer. How do I send the rentals back?
You
can use any other envelope to return your rentals as long as the
disc is protected. Use the original rental sleeves if you have them.
Please send to:
DVDango
Online
1602
Deborah Rd #D
Newberg,
OR 97132
If
a disk is damaged in transit because you've packed it
inappropriately, we will have to charge you for the damage. For
advice on how best to package a DVD if you've lost the protective
case, contact Customer Support.
Q:
I returned my rentals but forgot to put them in their rental sleeves?
We
will be able to check them in but it will probably take some
additional time. It is important to return the discs in their
original rental sleeves to ensure proper and timely credit.
Q:
The disc I received is defective. What should I do?
Notify
customer service immediately so we can send you out a replacement
rental. Please send the disc back immediately.
Q:
The disc I rented won't play.
We
clean all disks as they need it but it is possible that your disk
needs a bit more TLC. Try cleaning the disc with a soft cloth using a
gentle, brushing motion. If the disk still won't play, it could be a
faulty disk or a compatibility issue. Please ask Customer Support for advice.
Q:
How do I Set an Age Limit or Parental controls on my account?
Because
all DVDango Online customers must be over 18 to join, we do not use
any parental controls for your account. It is up to the
customer to control access to the ordering section of the website.
Q:
Why am I having trouble logging in?
If
you have forgotten your password, we can send it to the e-mail
address that you subscribed with. Use the "Lost Password?"
link in the Log In box in the Members Area or Catalog. If you can't
remember which e-mail address you used to sign up, please contact
Customer Services.
Q:
I've forgotten my password.
If
you have forgotten your password, we can send it to the e-mail
address that you subscribed with. Use the "Lost Password?"
link in the Log In box in the Members Area or Catalog.
Q:
How do I change my e-mail address or credit/debit card details?
You
can edit all the personal information we hold for you in the
"Your Account" section in your Members Area or
Catalog. Be sure to also edit your PayPal account details as appropriate.
Q:
My membership was suspended due to a problem with my credit/debit
card. How can I restart my membership?
If
your membership is suspended due to a billing problem at PayPal, our
accounts system will let you know in a timely manner. We will
continue to try to bill you every 24 hours until the transaction goes
through successfully. As soon as the transaction clears, either using
your existing card details or the new ones you provide, your account
will be unsuspended. You can always update your credit card details
by visiting the "Your Account" section of this
website. You will also need to update your account information
with PayPal. DVDango Online reserves the right to not accept
memberships or to cancel memberships at any time at DVDango Online's
sole discretion.
Q:
What's a Double Feature? How does it work?
Occasionally
we will select several of our favorite movies to be sent out at the
same time. Using this feature allows you to get even more great movies!
Q:
Who pays the postage?
We
send all DVDs out first-class in fully-paid envelopes, and we supply
pre-paid, first class, addressed envelopes in which to return your DVDs.
Q:
What happens if a DVD is lost in the mail?
If
you suspect a disc is lost in the mail, please contact Customer
Support and let us know about it. We're aware that a disc may
occasionally be lost in the mail through no fault of your own. So, if
this does happen you'll be sent a replacement disc. However, if it
becomes obvious that the postal service in your area is unreliable,
we reserve the right to cancel your membership and we also reserve
the right to bill you for unreturned rentals.
Q:
I returned a DVD but according to my queue history, DVDango Online
hasn't received it.
Except
in cases where there's an obvious delay to the postal system, it's
possible the DVD has been lost in the mail. Please let customer
Support know.
Q:
I've lost a DVD disc. What do I do?
Unfortunately
we'll need to charge you for the disc. Please let Customer Support
know. Remember, we can't send out your next choice until we resolve
this, so it's best to get it over with!
Q:
I have damaged a DVD. What do I do?
Unfortunately
we'll need to charge you for the disc. Please let Customer Support
know. Remember, we can't send out your next choice until we resolve
this, so best to get it over with!
Q:
Do you ship to my country?
Sorry,
we only rent to USA addresses.
Q:
How can I suggest a new DVD title for you to carry?
We
always welcome suggestions - let Customer Support know.
Q:
Can I purchase your used DVDs?
Sorry.
We don't currently offer our old stock of DVDs for direct sale to
our members.
Q:
Does DVDango buy used DVDs?
Yes!
Contact Customer Support and we can negotiate a price if we want
your used discs. Don't expect to get rich, though... Our
manager is pretty tight with the pennies...
Q:
Why are some titles not available on DVD?
The
decision to release a specific movie on DVD is solely in the hands
of the movie studio. However, if a film is available on DVD and we
don't seem to stock it, we'd be happy to take your suggestions -
please contact Customer Support.
Q:
Why should I rate and review movies?
When
you rate or review a movie, everybody wins. Other members can see
how good a movie is and benefit from your film knowledge. We get to
understand what movies you like, and you get recommendations from us
tailored to your tastes!
Q:
The status of a DVD in my queue history is "Queued", or
"Sent" or "Received". What does this mean?
A
movie that is "Queued" is on your list waiting for us to
send it to you. "Sent" means we have shipped it to you
already. You can have three movies in the "Sent"
status at any one time. A "Sent" movie's status will
change to "Received" after you've mailed it back to us and
we've input that data into our data base. As soon as we get a
"Received" DVD we ship out the next available DVD from your
"Queued" list.
Q:
Why did the release date of a certain DVD change?
From
time to time, despite the best planning, the movie studios need to
delay the release of an already announced movie. This can be for any
number of reasons, and is unfortunately outside of our control.
Q:
If I tell a friend about DVDango Online, do I get anything in return?
Yes!
First, become an affiliate.
Then let your friends know about our service. There are several
tools affiliates can use to get friends and customers signed up. If
your friend becomes a member of DVDango Online you'll be given credit
based on our affiliate policies. The exact amount of credit and
payment depends on your affiliate activity level and
participation. You can even become your own first customer!